Privacy Policy

At 360 Laundry, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

When you use our services, we may collect the following information:

• Personal Details: Name, phone number, and email address provided during registration.
• Location Data: Pickup and delivery addresses, including GPS coordinates pinned via our map interface.
• Order History: Details of your laundry orders, preferences, and special instructions.

2. How We Use Your Information

The information we collect is used solely for providing and improving our services:

• To facilitate laundry pickups and deliveries accurately.
• To communicate with you regarding your order status, billing, and customer support via SMS, WhatsApp, or email.
• To personalize your experience and remember your preferences.
• To improve our website, application, and overall service quality.

3. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers and is only accessible by authorized personnel who are required to keep the information confidential. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

4. Third-Party Services

We may use third-party service providers to assist us in operating our business (e.g., mapping services like Leaflet/OpenStreetMap). These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Your Rights

You have the right to access, update, or delete your personal information at any time. You can do this by logging into your account dashboard or by contacting our support team.